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Privacy Policy

Privacy Statement

Homeplace Group, Inc., and all of the websites within the Homeplace Group Family, value our customers and respect your privacy. We collect information about you which you have voluntarily provided through our websites, through the phone, or otherwise, to provide you with services and products.

This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. If you have any questions about our privacy policy, please contact us through the “Contact Us” section of the website.

Collecting Information

We may collect personal information from you which you have provided, such as your name, email address, mailing and shipping addresses, and phone number, when you place an order online, by phone, or otherwise, create an account with us online, or contact us with a question or concern. We maintain a record of the purchases you make with our company, as well as a record of electronic communications through Zendesk, our email support system.

We also use Shopper Approved, a service which allows customers to leave reviews of their experiences with us. If you choose to share your thoughts through Shopper Approved, your responses will be subject to their Privacy Policy.

How We Use Your Information

Your information is used to process and fulfill an order you have placed with us, and may be provided to third parties strictly in relation to processing, fulfilling, and shipping your order. This includes sending emails to confirm your order and provide status updates on the progress of the order.

If you submit a request to us through email or our support ticketing system, your name, email address, and any other information you provide will be used to provide you with support and answer your inquiry.

Your information is kept confidential and is securely stored. We do not sell, provide, distribute, or offer to sell any information to unrelated third parties. Homeplace Group, Inc. does not participate in marketing or “junk mail” practices, and will not provide your information to third parties in connection with these practices.

Homeplace Group, Inc. is committed to protecting your secure financial information, and does not store or retain credit card numbers. Credit card payments are securely processed through PayPal, an industry leader in financial security. For orders placed online, you are the only one who ever sees or has access to your credit card number. For orders placed on the phone, by fax or mail, credit card numbers are deleted immediately when the transaction is processed, preventing any further access to them.

Links to Other Websites

For your convenience and information, our websites may contain links to other sites outside of the Homeplace Family, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our sites.